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Candid built its reputation on at-home clear aligners and affordable retainers. Then, in 2023, the company shifted entirely to an in-office model, cutting off the direct-to-consumer customers who made up its core base. If you are a former Candid DTC customer who needs a retainer replacement, here is where things stand and what to do next.
What Happened to Candid DTC
Candid ended its at-home aligner and retainer program in 2023, pivoting to a hybrid in-office model that requires visiting a partner orthodontist for treatment. The DTC impression kit, remote monitoring, and mail-order retainer service that defined the original Candid experience are no longer available.
For customers who moved through Candid's aligner program and need retainers to maintain their results, there is no direct continuation through Candid. The in-office model carries in-office pricing, and your original Candid impressions cannot be reused through another provider.
What Candid Customers Need Now
If you completed Candid treatment and need replacement retainers, the straightforward option is a DTC provider that still operates the at-home impression model. The process is essentially what Candid offered: a kit arrives at your home, you take impressions, mail them back, and custom retainers are shipped to you.
Remi does exactly this. Custom clear retainers start at $99, and free replacements are included with every order so you are not paying again if one cracks or gets lost.
Candid vs. Remi vs. the Dentist
| Candid | Remi | Dentist | |
|---|---|---|---|
| DTC retainers available | No (in-office only) | Yes | Yes |
| Price | In-office rates | From $99 | $200–$500 |
| At-home impressions | No | Yes | No |
| Custom fit | Yes | Yes | Yes |
| Free replacements | No | Yes | No |
| Appointment required | Yes | No | Yes |
How to Get a Remi Retainer to Replace Your Candid Retainer
- Order a custom clear retainer from Remi. Your impression kit ships the same day.
- Take your impressions at home. The kit includes step-by-step instructions and takes about 10 minutes.
- Mail your impressions back in the prepaid return envelope.
- Your retainers are made in a certified US dental lab and shipped directly to you in about two weeks.
Need to understand what replacement retainers typically cost across all your options? See our full breakdown of replacement retainer costs in 2026.
Frequently Asked Questions
Did Candid stop making retainers?
Candid ended its direct-to-consumer model in 2023 and moved to in-office treatment only. At-home retainer replacements are no longer available through Candid.
What is the best Candid retainer replacement?
Remi is the closest like-for-like replacement for the original Candid DTC experience: at-home impression kit, custom-fit clear retainers, certified lab fabrication, starting at $99 with free replacements included.
Do I need new impressions for a Remi retainer?
Yes. Remi requires its own impression kit, which is included free with every order. The process takes about 10 minutes at home and does not require an appointment.
How does Remi compare to Candid in price?
Remi retainers start at $99 with free replacements. Candid's current in-office model uses partner orthodontist pricing, which varies by location but is typically closer to dentist rates.
How long does a Remi retainer take to arrive?
About two weeks from impression submission to delivery. The impression kit ships to you immediately after ordering.
