Remi Frequently Asked Questions

Mail approved impressions to us using the prepaid label included in your kit.

To ensure an accurate fit, please ship your approved impressions and all your attempts. Use the blue envelope and prepaid UPS label that came with your kit so we can track and process your order quickly.

1. Confirm your impressions were approved, and complete the customer info card.
2. Place impressions in the blue envelope and apply the prepaid return label.
3. Drop it in your mailbox or hand it off at your local UPS office.

Return address:
3880 S Eastern Ave Ste 108
Las Vegas, NV 89169

If your plans change or you run into issues with your kit, our team can help with a return, exchange, or kit replacement. Reach out before you return anything so we can provide the correct next steps and solutions.

1. Contact support@shopremi.com or call 1-800-234-1874.
2. Tell us what happened (missing items, mailing issue, etc.).
3. We’ll confirm your options and share return instructions.

Yes, but it is subject to our team’s review and approval.

If you already have a recent 3D scan in STL format from your dentist or aligner provider, you can send it to us for review. Before emailing, please make sure the file names are correct and reflect your teeth anatomy.

Share your email, or reach out to support@shopremi.com with the subject line “STL Files – For Remi Review” and include a short description of what you’re sending.

Here’s the typical timeline, with optional ways to speed things up.

1) We ship your impression kit

Standard: ships within 2 to 3 business days.
Optional: Jumpstart Impression Kit: rush handling in 1 business day and Priority shipping of your kit.

2) You take impressions and send them back

We’ll email you when your impressions arrive at our lab.

3) We craft your custom device

Standard: 14 business days from the day your approved impressions arrive in our lab.
Optional: Rush My Guard: reduces lab processing to 4 business days once your impressions arrive.

Want the fastest route?

Fast Track Impression Kit + Guard: combines both rush options. You get rush handling in 1 business day and Priority shipping for your kit, plus rush processing in 4 business days for your guard after impressions arrive.

We’ll keep you updated at each step and send tracking as soon as your order ships.

Not yet. We only ship to the United States, including Alaska, Hawaii, Puerto Rico, and U.S. Military APO addresses.

We’re a growing U.S. company and plan to expand. When international shipping becomes available, we’ll update this page and checkout.

Log in to your account to skip, pause, change frequency, or cancel anytime.

Managing your Remi Club subscription helps you time replacements based on actual wear. All changes are reflected on your next shipment, and you’ll receive updated confirmations.

1.Log in using your email at shopremi.com
2. Go to the Subscriptions tab and see your next renewal date.

If you have further questions or need changes on your subscription, please email us at support@shopremi.com.

You’re covered by our 45-night satisfaction guarantee. If your Remi Night Guard or Remi Custom Retainer doesn’t feel right, we’ll adjust or remake it until the fit is just right.

1. Contact support within 45-nights of receiving your finished guard or retainer.
2. Send a few clear photos so our team can check the fit.
3. If needed, we’ll send a new impression kit or guide you through simple adjustments.
4. Our dental team will assess everything and share the best next step to get a perfect fit.

We’re here to make sure you love wearing it.

This section covers accessories only. It does not apply to Custom Night Guards, Custom Retainers, or Whitening Kits.

1. Take clear photos and, if helpful, a short video of the issue.
2. If there’s a physical damage, do not use the product and keep all parts and packaging.
3. Have your order number so we can check your warranty or return eligibility.
4. Email everything to support@shopremi.com or fill out this FORM.

What happens next

Our team reviews your case and replies within 24 to 48 hours. If a quick fix will solve it, we’ll walk you through the steps. If not, we’ll arrange a replacement or refund according to our policy.

We’re happy to help. Please email support@shopremi.com with your order number, the item you want to return, a short note about what happened, and photos if it arrived damaged. Kindly wait for our reply before sending anything back so we can share the right instructions.

We will review your order and eligibility and we will keep you updated. After your return arrives and passes inspection, we will process the refund to your original payment method. Your bank may take a few extra days to post it.

For Custom Night Guards and Custom Retainers, refunds follow our 45-night satisfaction policy where we focus on adjustments or remakes to get the fit right. Accessories and other non-custom items follow our standard returns process.

Contact us anytime at support@shopremi.com. We love hearing from our customers!

You can also reach us by phone at 1 (800) 234-1874 between 8:00 AM and 4:00 PM PST (Monday to Friday), or by filling out our contact form HERE.

Remi Custom Night Guards are made from premium dental-grade materials. They’re completely BPA-free, phthalate-free, methyl methacrylate-free, acrylic-free, latex-free, gluten-free, and silicone-free.

You only need to wear one – either a top or a bottom. Not both. We believe the best way to know your preference on top vs bottom guards is to try them both, which is why every customer gets a top and bottom guard by default. If you already know your preference, just let us know and we are happy to make you two of the same kind!

Your at-home Remi kit will include step-by-step instructions to make the process simple. In short, we send you impression trays and putty, you spread the putty in a tray, bite down for 4-5 minutes, and then send the impressions back to us in our pre-paid box. That’s it! Here is a video!

Yes, you can choose between 1mm, 1.3mm, or 2mm thickness on the Online Information Card when you scan the QR code included in your kit.

Mistakes happen. Not to worry! We include two sets of everything just in case you need a second try. If you’re unsure, just email a photo to impressions@shopremi.com and our team will respond within 24-48 hours. If you need more supplies, just let us know.

Due to the custom nature of our product, your Custom Night Guards will arrive approximately two weeks after we receive your impression kit back at Remi HQ. We can speed up the production, crafting your custom night guard or Retainer, and priority shipping to you in only 4 business days (holidays excluded) when you purchase Rush Lab Service.

Maintaining good hygiene for your Custom Night Guard is crucial to preventing bacteria buildup, odors, and potential oral health issues. There are two recommended methods for cleaning your night guard effectively:

• Ultrasonic Cleaning - Using an ultrasonic cleaner, like the one offered by Remi, is the most thorough and efficient way to clean your night guard.
• Manual Cleaning - If you don't have an ultrasonic cleaner, you can manually clean your night guard by rinsing it with warm water after each use.

Regardless of the cleaning method, always allow your custom night guard to air dry completely before storing it in a clean, well-ventilated case. Proper care and regular cleaning will help extend the lifespan of your n guard and maintain optimal oral hygiene.

At Remi, we are 100% committed to providing the perfect night guard for you. That’s why we have a 45-night guarantee. If you are unhappy for any reason, just let us know and we will make it right.

Contact us anytime at support@shopremi.com. We love hearing from our customers!

Remi Custom Clear Removable Retainers are made from premium dental-grade materials. They’re completely BPA-free, phthalate-free, methyl methacrylate-free, acrylic-free, latex-free, gluten-free, and silicone-free.

The need to wear retainers on both the upper and lower teeth depends on your specific orthodontic treatment and the recommendation of your orthodontist. In many cases, wearing retainers on both arches ensures the best results.

Your at-home Remi kit will include step-by-step instructions to make the process simple. In short, we send you impression trays and putty, you spread the putty in a tray, bite down for 4-5 minutes, and then send the impressions back to us in our pre-paid box. That’s it! Here is a video!

We offer 2MM thickness

Mistakes happen. Not to worry! We include two sets of everything just in case you need a second try. If you’re unsure, just email a photo to impressions@shopremi.com and our team will respond within 24-48 hours. If you need more supplies, just let us know.

At Remi, we are 100% committed to providing the perfect night guard for you. That’s why we have a 45-night guarantee. If you are unhappy for any reason, just let us know and we will make it right.

Contact us anytime at support@shopremi.com. We love hearing from our customers!

Remi Custom Whitening Kits are made from premium dental-grade materials. They’re completely BPA-free, phthalate-free, methyl methacrylate-free, acrylic-free, latex-free, gluten-free, and silicone-free.

Your at-home Remi kit will include step-by-step instructions to make the process simple. In short, we send you impression trays and putty, you spread the putty in a tray, bite down for 4-5 minutes, and then send the impressions back to us in our pre-paid box. That’s it! Here is a video!

Mistakes happen. Not to worry! We include two sets of everything just in case you need a second try. If you’re unsure, just email a photo to impressions@shopremi.com and our team will respond within 24-48 hours. If you need more supplies, just let us know.

The time it takes to see noticeable results can vary depending on the specific kit and the severity of your tooth discoloration. However, many users report seeing a difference after just a few days of consistent overnight use. For optimal results, it’s important to follow the manufacturer’s instructions and complete the full treatment plan.

Some Custom Teeth Whitening Kits may not be suitable for individuals with highly sensitive teeth, as the whitening agents can cause discomfort or pain. If you have sensitive teeth, it’s advisable to consult with a dental professional before using an at-home whitening kit to ensure it’s safe for you.

• Custom-fitted trays provide a more comfortable and secure fit compared to one-size-fits-all trays.
• The precise fit allows for better coverage and more even distribution of the whitening gel.
• Custom trays minimize the risk of the gel leaking out and irritating your gums.
• At-home kits are more affordable than professional whitening treatments at a dentist’s office.

Contact us anytime at support@shopremi.com. We love hearing from our customers!

The Ultrasonic Cleaner uses ultrasonic waves with a high frequency of 42,000 Hz to create millions of nano-sized bubbles. The bubbles expand rapidly and shrink, and release an enormous amount of energy. They are constantly scouring the plaque and are not abrasive to your oral appliance or jewelry. The process, referred to as cavitation, is a process that occurs approximately 4000 times per second, which means that every surface and gap is constantly cleaned, resulting in an extremely short but thorough cleaning.

The precise frequency needed to achieve the ideal cavitation level is determined by the volume of water contained within the device as well as the dimensions and materials of the oral device. Cleaning with ultrasonics is secure and reliable and has been extensively used in commercial, laboratory, industrial, and other areas for a long time.

No, the ultrasonic cleaning process creates millions of tiny bubbles that gently clean the surface of your oral appliance or jewelry, causing no damage. The water is only gently warmed, meaning it won’t melt plastic aligners, retainers, or night guards.

Yes! The Ultrasonic Cleaner is specially designed to clean retainers, night guards, aligners, and Invisalign trays. It removes buildup, keeps them looking like new, and helps extend their lifespan.

Yes! The Ultrasonic Cleaner can make jewelry look clean and shiny again by removing dirt and buildup. However, please note that some jewelry pieces made of softer materials or with delicate settings may be more sensitive to ultrasonic cleaning. We recommend checking the user manual and following care instructions to avoid potential damage.

Using a toothbrush can actually damage your oral appliance over time, since the bristles of a toothbrush can be too abrasive. On top of this, a toothbrush will never be able to provide a thorough clean.

This will depend on the oral device you’re cleaning. We recommend asking your dentist or orthodontist for advice on how often you should clean your oral appliance.

No, the Ultrasonic Cleaner is not HSA/FSA eligible.

Remi Cordless Water Flosser is a handheld dental cleaning device that uses a stream of pulsating water to remove plaque, food particles, and bacteria from between teeth and below the gumline. It’s a convenient alternative to traditional string floss, especially for on-the-go use.

While a Cordless Water Flosser is excellent for removing plaque and food particles, tartar that has hardened on the teeth can only be removed by a dental professional during a cleaning.

Using a Cordless Water Flosser can enhance oral health by:

Effectively cleaning between teeth and along the gumline

• Reducing the risk of gum disease and gingivitis
• Being more gentle on the gums compared to traditional floss, which can sometimes cause bleeding or irritation
• Improving breath freshness by removing trapped food particles

The frequency of charging will depend on the model and battery life. Typically, a fully charged Cordless Water Flosser can last for several weeks with regular use before needing to be recharged.

To maintain your Remi Cordless Water Flosser, empty the water reservoir after each use and periodically clean the device according to the instructions. This may include running a vinegar solution through the flosser to prevent mineral buildup.

While Remi’s Cordless Water Flosser is an effective tool for cleaning between teeth, it’s best used in conjunction with traditional flossing, especially for removing plaque that is tightly adhered to the tooth surface.

This product is a dual-purpose solution that combines teeth whitening and cleaning capabilities in one convenient foam. It is designed to be used with custom dental appliances like whitening trays, night guards, or retainers.

The advanced formula contains 3.8% hydrogen peroxide, which is a safe and effective whitening agent. When used with your custom dental trays or appliances, the foam helps lift stains and whiten your teeth over time.

According to the product description, one 1.69 fl oz (50 mL) bottle of the Night Guard Cleaning + Teeth Whitening Foam is designed to last for approximately one month of regular use.

Yes, the Night Guard Cleaning + Teeth Whitening Foam is compatible with custom whitening trays, night guards, and retainers. It is specifically formulated to clean and whiten while being used with these types of custom dental appliances.

Yes, the product is designed for overnight wear, allowing the whitening foam to work effectively while you sleep. The advanced formula is safe for extended use in your mouth.

For best results, it is recommended to use the Night Guard Cleaning + Teeth Whitening Foam every night while wearing your custom dental appliance. Consistent use will provide optimal whitening and cleaning benefits.

Yes, the product description states that the Night Guard Cleaning + Teeth Whitening Foam is both gluten-free and cruelty-free, making it a suitable option for those with dietary restrictions or concerns about animal testing.

Remi offers a 45-day money-back guarantee on the Night Guard Cleaning + Teeth Whitening Foam. If you are not satisfied with the product within 45 days of purchase, you can contact Remi for a full refund.

It’s generally recommended to avoid using multiple whitening products simultaneously, as this can increase the risk of sensitivity or other side effects. Consult with a dental professional before combining the Night Guard Cleaning + Teeth Whitening Foam with other whitening treatments.

Remi’s Teeth Whitening Gel is a product designed to whiten teeth using an advanced formula that is safe for overnight wear.

The gel uses carbamide peroxide to break down stains and whiten the enamel, providing a brighter smile.

Yes, it is made with safe, effective ingredients and is formulated to minimize sensitivity.

Many users see results within a few days, with optimal whitening typically achieved in 1–2 weeks.

Use the Whitening Gel for 2 weeks, then take a 2-week break due to its high concentration. Each syringe provides a 2-week supply, and with 3 syringes in a pack, this amounts to a total 3-month treatment cycle.

Some users may experience temporary tooth sensitivity or gum irritation, which usually subsides after discontinuing use.

Yes, the gel is proudly made in the USA.

Avoid staining foods and drinks like coffee, tea, and red wine. Limit substances such as alcohol and cigarettes, as they can discolor teeth and weaken enamel over time. Use a whitening toothpaste, rinse with water after consuming staining items, and perform touch-up treatments as needed to keep your smile bright.

UVC light breaks the DNA and RNA of microorganisms so they cannot multiply. The unit is designed to eliminate up to 99.9% of common germs on the brush head.

One cycle takes about 6 minutes and shuts off automatically. You can run an extra cycle for peace of mind, but it is not required.

Yes. The chamber is sized to fit most brush heads, including electric and kids' sizes.

No. A built-in micro fan helps dry the bristles during the cycle. Shake off excess water for best results.

Sanitize after each use for best hygiene, since germs grow quickly on damp bristles.

Yes. It is compact and fine to pack in carry-on luggage. As with any small electronic, ensure it is powered off when not in use.

Wipe the interior with a soft dry cloth. Avoid soaking or harsh cleaners. If needed, use a lightly damp cloth and let it air dry fully before the next use.