Remi Frequently Asked Questions

Remi cuts out the middleman (dental assistants, labs, etc.) to save you hundreds of dollars on your custom mouth guard. Our in-house experts handle everything to ensure you get the best quality and price.

With the Remi Club, you get a new mouth guard delivered to you every 6 months while enjoying exclusive savings. Simply create one impression and have new mouth guards whenever you need them! You can pause, cancel, and change the frequency of your replacements any time by sending us an email.

"Boil and bite" mouth guards sold at pharmacies are one-size-fits-all solutions that most people find uncomfortable. Remi mouth guards are custom-made to provide maximum comfort and protection.

At Remi we are 100% committed to providing the perfect mouth guard for you. That’s why we have a 45-night guarantee. If you are unhappy for any reason, just let us know and we will make it right.

You only need to wear one – either a top or a bottom. Not both. We believe the best way to know your preference on top vs bottom guards is to try them both, which is why every customer gets a top and bottom guard by default. If you already know your preference, just let us know and we are happy to make you two of the same kind!

Our Mouth Guards are made of BPA-free, dental-grade, hard-soft 1mm plastic that is specially designed to be protective on the outside and comfortable to wear on the inside. Since Remi Club members get a new mouth guard every 6 months, we can create the thinnest and most comfortable custom mouth guards.

Yes, you can choose between 1mm, 1.3mm or 2mm thickness on the customer info card included in your impression kit.

Yes, any time.  We understand things change. If you'd like to cancel your Remi Club subscription, just contact our team and we'll take care of you.

Your at-home Remi kit will include step-by-step instructions to make the process simple. In short, we send you impression trays and putty, you spread the putty in a tray, bite down for 4-5 minutes, and then send the impressions back to us in our pre-paid box. That’s it! Here is a video!

Mistakes happen. Not to worry! We include two sets of everything just in case you need a second try. If you’re unsure, just email a photo to support@shopremi.com and our team will respond within 24-48 hours. If you need more supplies, just let us know.

Due to the custom nature of our product, your Mouth Guards will arrive approximately two weeks after we receive your impression kit back at Remi HQ.

If you grind your teeth and do not want to pay hundreds of dollars for a custom mouth guard, yes! Remi is right for you.

First, we want to prevent the buildup of bacteria and plaque that could cause cavities and other issues. Second, because your mouth guard gradually wears down, we want you to rest easy knowing a comfortable and clean new guard is on its way soon. We are here to help you escape the grind and sleep better.

Yes! You can find overnight teeth whitening gel here.

Contact us anytime at support@shopremi.com. We love hearing from our customers!

We offer lightning-fast delivery options, including same-day shipping for the Impression kit.

We offer lightning-fast delivery, once we receive your impressions at our lab we will create and ship out your emergency mouth guards or retainers within 2 business days for immediate relief.

Our Emergency 3D Mouth Guard is designed for situations like these, providing an immediate solution to protect your teeth from grinding and clenching.

Yes, each Mouth Guard is crafted to fit your unique dental structure, ensuring maximum comfort and effectiveness.

Our ordering process includes instructions for taking impressions of your teeth at home, additionally you will have a consultation with one of our dental professionals to assist if necessary, ensuring a perfect fit for your Emergency 3D Mouth Guard.

While the Mouth Guard is primarily designed for nighttime use, many customers find it comfortable enough to wear during the day if needed for added protection.

We offer a 45 day satisfaction guarantee, allowing you to return or exchange your Mouth Guard if it doesn't meet your expectations.

Cleaning instructions are provided with your Mouth Guard, typically involving gentle brushing with toothpaste or a mild cleanser and regular rinsing.