Terms of service

Introduction

These Terms govern the use of this Website, and any other related Agreement or legal relationship with the Owner in a legally binding way. Capitalized words are defined in the relevant dedicated section of this document.

The User must read this document carefully. By using this site and/or creating an account or completing a purchase, you agree to be bound by these Terms and Conditions, which are incorporated by reference at checkout.

This Website is provided by:
GrindGuard Inc DBA Remi
3950 S. Eastern Ave., Suite 140
Las Vegas, NV 89119 United States
Owner contact email: support@shopremi.com

What the User should know at a glance:
The Service/this Website is only intended for Consumers.

Applicability to Marketplace Purchases

These Terms and Conditions apply to all customers who purchase Remi products, including those made through third-party marketplaces such as Amazon. By purchasing any Remi product, regardless of the platform used, the customer agrees to be bound by these Terms and Conditions. This includes, but is not limited to, subscription policies, product return timelines, and impression kit requirements.

Terms of Use

Unless otherwise specified, the terms of use detailed in this section apply generally when using this Website. Single or additional conditions of use or access may apply in specific scenarios and in such cases are additionally indicated within this document.

By using this Website, Users confirm to meet the following requirements:

• Users must qualify as Consumers;
• Users aren’t located in a country that is subject to a U.S. government embargo, or that has been designated by the U.S. government as a “terrorist-supporting” country;
• Users aren’t listed on any U.S. government list of prohibited or restricted parties;
• This Website is not intended for use by anyone under the age of 13. By using the Service, you represent that you are at least 13 years of age.

Account Registration

To use the Service Users may register or create a User account, providing all required data or information in a complete and truthful manner. Users may also use the Service without registering or creating a User account, however, this may cause limited availability of certain features or functions.

Users are responsible for keeping their login credentials confidential and safe. For this reason, Users are also required to choose passwords that meet the highest standards of strength permitted by this Website.

By registering, Users agree to be fully responsible for all activities that occur under their username and password.

Users are required to immediately and unambiguously inform the Owner via the contact details indicated in this document, if they think their personal information, including but not limited to User accounts, access credentials or personal data, have been violated, unduly disclosed or stolen.

Account Termination

Users can terminate their account and stop using the Service at any time by directly contacting the Owner at the contact details provided in this document.

Account Suspension and Deletion

The Owner reserves the right, at its sole discretion, to suspend or delete at any time and without notice, User accounts that it deems inappropriate, offensive or in violation of these Terms.

The suspension or deletion of User accounts shall not entitle Users to any claims for compensation, damages or reimbursement. The suspension or deletion of accounts due to causes attributable to the User does not exempt the User from paying any applicable fees or prices.

Content on this Website

Unless where otherwise specified or clearly recognizable, all content available on this Website is owned or provided by the Owner or its licensors.

The Owner undertakes its utmost effort to ensure that the content provided on this Website infringes no applicable legal provisions or third-party rights. However, it may not always be possible to achieve such a result. In such cases, without prejudice to any legal prerogatives of Users to enforce their rights, Users are kindly asked to preferably report related complaints using the contact details provided in this document.

Rights Regarding Content on this Website - All Rights Reserved

The Owner holds and reserves all intellectual property rights for any such content. Users may not, therefore, use such content in any way that is not necessary or implicit in the proper use of the Service.

In particular, but without limitation, Users may not copy, download, share (beyond the limits set forth below), modify, translate, transform, publish, transmit, sell, sublicense, edit, transfer/assign to third parties or create derivative works from the content available on this Website, nor allow any third party to do so through the User or their device, even without the User's knowledge.

Where explicitly stated on this Website, the User may download, copy and/or share some content available through this Website for its sole personal and non-commercial use and provided that the copyright attributions and all the other attributions requested by the Owner are correctly implemented. Any applicable statutory limitation or exception to copyright shall stay unaffected.

Content Provided by Users

The Owner allows Users to upload, share or provide their own content to this Website. By providing content to this Website, Users confirm that they are legally allowed to do so and that they are not infringing any statutory provisions and/or third-party rights.

Rights Regarding Content Provided by Users

Users acknowledge and accept that by providing their own content on this Website they grant the Owner a non-exclusive, fully paid-up and royalty-free license to process such content solely for the operation and maintenance of this Website as contractually required. To the extent permitted by applicable law, Users waive any moral rights in connection with content they provide to this Website.

Users acknowledge, accept and confirm that all content they provide through this Website is provided subject to the same general conditions set forth for content on this Website. Users are solely liable for any content they upload, post, share, or provide through this Website.

Users acknowledge and accept that the Owner filters or moderates such content after it has been made available. Therefore, the Owner reserves the right to refuse, remove, delete, or block such content at its own discretion and to deny access to this Website to the uploading User without prior notice, if it considers such content to infringe these Terms, any applicable legal provision or third-party right, or to otherwise represent a risk for Users, third parties, the Owner and/or the availability of the Service.

The removal, deletion or blocking of content shall not entitle Users that have provided such content or that are liable for it, to any claims for compensation, damages or reimbursement.

Users agree to hold the Owner harmless from and against any claim asserted and/or damage suffered due to content they provided to or provided through this Website.

 

DMCA Takedown Notices

If you believe your copyrighted work has been used on this Website in a way that constitutes copyright infringement, please notify us by email at support@shopremi.com with the subject line “DMCA Takedown Request,” and include:

• A description of the copyrighted work
• The URL of the alleged infringement
• Your contact information
• A statement of good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law
• A statement, made under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorized to act on their behalf
• Your electronic or physical signature

Access to External Resources

Through this Website Users may have access to external resources provided by third parties. Users acknowledge and accept that the Owner has no control over such resources and is therefore not responsible for their content and availability.

Conditions applicable to any resources provided by third parties, including those applicable to any possible grant of rights in content, result from each such third parties’ terms and conditions or, in the absence of those, applicable statutory law.

Acceptable Use

This Website and the Service may only be used within the scope of what they are provided for, under these Terms and applicable law.

Users are solely responsible for making sure that their use of this Website and/or the Service violates no applicable law, regulations or third-party rights.

Therefore, the Owner reserves the right to take any appropriate measure to protect its legitimate interests including by denying Users access to this Website or the Service, terminating contracts, reporting any misconduct performed through this Website or the Service to the competent authorities – such as judicial or administrative authorities – whenever Users engage or are suspected to engage in any of the following activities:

• Violate laws, regulations and/or these Terms;
• Infringe any third-party rights;
• Considerably impair the Owner’s legitimate interests;
• Offend the Owner or any third party.

“Tell-a-Friend”

This Website gives Users the opportunity to receive advantages if, as a result of their recommendation, any new User purchases a Product offered on this Website.

In order to take advantage of this offer, Users may invite others to purchase the Products on this Website by sending them a tell-a-friend code provided by the Owner. Such codes can only be redeemed once.

If upon purchase of the Products on this Website any of the persons invited redeems a tell-a-friend code, the inviting User shall receive the advantage or benefit (such as: a price reduction, an additional service feature, an upgrade etc.) specified on this Website.

Tell-a-friend codes may be limited to specific Products among those offered on this Website. The Owner reserves the right to end the offer at any time at its own discretion.

While no general limitation applies to the number of persons that can be invited, the amount of advantage or benefit that each inviting User can receive may be limited.

Terms and Conditions of Sale

Paid Products

Some of the Products provided on this Website, as part of the Service, are provided on the basis of payment.

The fees, duration and conditions applicable to the purchase of such Products are described below and in the dedicated sections of this Website.

Product Description

Prices, descriptions or availability of Products are outlined in the respective sections of this Website and are subject to change without notice.

While Products on this Website are presented with the greatest accuracy technically possible, representation on this Website through any means (including, as the case may be, graphic material, images, colors, sounds) is for reference only and implies no warranty as to the characteristics of the purchased Product.

The characteristics of the chosen Product will be outlined during the purchasing process.

Purchasing Process

Any steps taken from choosing a Product to order submission form part of the purchasing process. The purchasing process includes these steps:

• Users must choose the desired Product and verify their purchase selection.
• After having reviewed the information displayed in the purchase selection, Users may place the order by submitting it.

Order Submission

When the User submits an order, the following applies:

• The submission of an order determines contract conclusion and therefore creates for the User the obligation to pay the price, taxes and possible further fees and expenses, as specified on the order page.
• In case the purchased Product requires an action from the User, such as the provision of personal information or data, specifications or special wishes, the order submission creates an obligation for the User to cooperate accordingly.
• Upon submission of the order, Users will receive a receipt confirming that the order has been received.
• All notifications related to the described purchasing process shall be sent to the email address provided by the User for such purposes.

Prices

Users are informed during the purchasing process and before order submission about any fees, taxes and costs (including, if any, delivery costs) that they will be charged.

Prices on this Website are displayed either exclusive or inclusive of any applicable fees, taxes and costs, depending on the section the User is browsing.

Methods of Payment

Information related to accepted payment methods is made available during the purchasing process. Some payment methods may only be available subject to additional conditions or fees.

All payments are independently processed through third-party services. Therefore, this Website does not collect any payment information – such as credit card details – but only receives a notification once the payment has been successfully completed.

If a payment through the available methods fails or is refused by the payment service provider, the Owner shall be under no obligation to fulfill the purchase order. The Owner reserves the right to claim any related expenses or damages from the User.

Payment of Price in Installments

The payment of the purchase price may be settled in two or more installments, within the deadlines specified on this Website or otherwise communicated by the Owner.

Specific Products may be excluded from this payment model. If the User fails to meet any of the payment deadlines, the entire outstanding amount shall become immediately due and payable.

Retention of Product Ownership

Until payment of the total purchase price is received by the Owner, any Products ordered shall not become the User’s property.

Physical Product Resale

Remi-branded physical products are intended for personal use. Customers may purchase Remi products for themselves or as personal gifts to other individuals. Remi does not authorize the listing, marketing, or resale of its products through online marketplaces, social media marketplaces, resale platforms, or other commercial channels without the Owner’s prior written consent. Remi reserves the right, where permitted by law, to refuse service, cancel orders, limit warranty or support eligibility, and pursue other remedies available under applicable law in connection with unauthorized commercial resale, distribution, or exploitation of its products.

Delivery

Deliveries are made to the address indicated by the User and in the manner specified in the order summary.

Upon delivery, Users should verify the content of the delivery and report anomalies without undue delay using the contact details provided in this document or as described in the delivery note. Users may refuse to accept the parcel if visibly damaged.

Goods are delivered to the countries or territories specified in the relevant section of this Website. Delivery times are specified on this Website or during the purchasing process.

Failed Delivery

The Owner cannot be held responsible for delivery errors due to inaccuracies or incompleteness in the execution of the purchase order by the User, nor for any damages or delays after handover to any carrier arranged by the User and not offered or recommended by the Owner.

If the goods are not received or collected at the time or within the deadline specified, the goods will be returned to the Owner, who will contact the User to schedule a second delivery attempt or to agree on the future course of action.

Unless otherwise agreed, any delivery attempt starting from the second shall be at the User’s expense.

Contract Duration

Subscriptions

Subscriptions allow Users to receive a Product continuously or regularly over time. Details regarding the type of subscription and termination are outlined below.

Unreturned Impression Kit Policy

When you subscribe, you will receive an impression kit to complete and return. If you do not return your impression kit within six (6) months of your initial order, your subscription will remain active, and your payment method will be charged for the next renewal cycle.

Failure to return your impressions does not automatically cancel or pause your subscription. Your continued subscription helps maintain access to Remi services, production scheduling, and member benefits. To stop future charges, you must cancel before the next billing cycle.

Open-Ended Subscriptions

Paid subscriptions begin on the day the payment is received by the Owner. In order to maintain subscriptions, Users must pay the required recurring fee in a timely manner. Failure to do so may cause service interruptions.

Termination of Open-Ended Subscriptions

Open-ended subscriptions may be terminated at any time by sending a clear and unambiguous termination notice to the Owner using the contact details provided in this document, or — if applicable — by using the corresponding controls inside this Application.

Terminations shall take effect 1 day after the notice of termination has been received by the Owner.

Subscription Discontinuation:

To discontinue your subscription, you have the choice to either renew it once or settle any remaining balance. Should you choose to cancel before the second renewal, the remaining balance which is calculated as the difference between the Remi Club price and the one-time purchase price, must be paid.

You're welcome to contact us at support@shopremi.com

General Product Use and Limitation of Liability

All products sold by Remi are intended for use as described in their respective instructions and product descriptions. Remi is not liable for any damage, injury, or loss. This includes, but is not limited to, any damage, injury, or loss resulting from misuse, improper handling, unauthorized modifications, or failure to follow usage guidelines.

Damage, injury, or loss includes, but is not limited to, damage to items placed inside the Ultrasonic Cleaner or Ultrasonic Cleaner Pro, damage caused by or to third-party devices or accessories, or use of our products in unintended ways.

By purchasing and using our products, you agree to assume full responsibility for their proper use and acknowledge that Remi disclaims all liability for any resulting consequences to the fullest extent permitted by law.

Liability and Indemnification

US Users

Disclaimer of Warranties

This Website is provided strictly on an “as is” and “as available” basis. Use of the Service is at Users’ own risk. To the maximum extent permitted by applicable law, the Owner expressly disclaims all conditions, representations, and warranties — whether express, implied, statutory or otherwise, including, but not limited to, any implied warranty of merchantability, fitness for a particular purpose, or non-infringement of third-party rights.

No advice or information, whether oral or written, obtained by the User from the Owner or through the Service will create any warranty not expressly stated herein.

Without limiting the foregoing, the Owner and its related parties do not warrant that:

• The content is accurate, reliable or correct;
• The Service will meet Users’ requirements;
• The Service will be available at any particular time or location, uninterrupted or secure;
• Any defects or errors will be corrected;
• The Service is free of viruses or other harmful components.

Any content downloaded or otherwise obtained through the use of the Service is downloaded at Users' own risk and Users shall be solely responsible for any damage to their device or loss of data.

The Owner does not warrant, endorse, or assume responsibility for any product or service advertised or offered by a third party through the Service or any hyperlinked site.

The Service may become inaccessible or not function properly with Users’ web browser, mobile device, and/or operating system. The Owner cannot be held liable for any perceived or actual damages arising from use of the Service.

Note: Some jurisdictions do not allow the exclusion or limitation of certain warranties, so parts of the above may not apply. Users may have additional rights which vary by location.

Limitations of Liability

To the maximum extent permitted by applicable law, in no event shall the Owner and related parties be liable for:

• Any indirect, punitive, incidental, special, consequential or exemplary damages;
• Any damage, loss or injury resulting from hacking, tampering or unauthorized access to the Service or User accounts;
• Errors or inaccuracies of content;
• Personal injury or property damage resulting from use of the Service;
• Unauthorized access to secure servers or stored personal information;
• Interruptions or cessation of transmission to or from the Service;
• Viruses or harmful code transmitted through the Service;
• Any content posted, emailed, transmitted, or otherwise made available through the Service;
• The conduct of any User or third party, whether online or offline.

In no event shall the Owner’s total liability exceed the amount paid by the User to the Owner in the previous 12 months or the duration of this agreement, whichever is shorter.

Some jurisdictions do not allow certain limitations of liability, so some exclusions may not apply. These Terms grant Users specific legal rights, and they may have others depending on their jurisdiction.

Indemnification

The User agrees to defend, indemnify and hold the Owner and its affiliates, partners, employees, and suppliers harmless from and against any claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including legal fees) arising from:

• User’s use of and access to the Service;
• User’s violation of these Terms;
• User’s violation of any third-party rights, including intellectual property or privacy rights;
• Violation of laws, rules, or regulations by User;
• Content submitted from User’s account, including any misleading or false information;
• User’s willful misconduct.

Common Provisions

No Waiver

The Owner’s failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision. No waiver shall be considered a further or continuing waiver of that term or any other term.

Service Interruption

To ensure the best possible service level, the Owner reserves the right to interrupt the Service for maintenance, system updates or any other changes, informing Users appropriately.

Within legal limits, the Owner may also suspend or discontinue the Service altogether. If so, the Owner will assist Users in withdrawing their personal data and will respect any applicable rights to continued product access or compensation.

The Service might also be unavailable due to causes beyond the Owner’s control, including force majeure events (e.g., infrastructural breakdowns or blackouts).

Force Majeure

Remi shall not be liable for any failure or delay in performance resulting from causes beyond its reasonable control, including but not limited to acts of God, war, terrorism, labor disputes, supply chain disruptions, pandemics, or government actions.

Service Reselling

Users may not reproduce, duplicate, copy, sell, resell or exploit any portion of this Website or its Service without prior written permission from the Owner.

Privacy Policy

To learn more about how personal data is used, Users may refer to the Privacy Policy of this Website.

Messaging Terms and Conditions

Consent to Receive Messages

By opting into Remi’s messaging program, you agree to receive marketing text messages, including cart reminders, at the phone number you provide. Remi controls the messaging program and may change message frequency at any time.

No Purchase Necessary

Opting into Remi’s messaging program is not a requirement for purchasing any products or services.

Agreement to Policies

By opting in, you accept Remi’s Privacy Policy and Terms of Use, and you consent to the processing of your information as described in those documents.

Contact Us

For questions or comments, email us at support@shopremi.com.

Messaging Information

Opt-In: You can opt in by:

• Sending a text message with "Remi"
• Entering your mobile number on our website form (you will receive a confirmation text message)

Message frequency may vary.

Opt-Out: To opt out, reply "STOP" or "UNSUBSCRIBE" to the number you received messages from. You will receive one final confirmation message after opting out.

Rates: Carrier message and data rates may apply. Check with your mobile service provider for details.

Help: For assistance, text "HELP".

Other Information: Carriers are not responsible for delayed or undelivered messages. Your mobile number and opt-in data will not be shared with third parties.

Intellectual Property Rights

Without prejudice to any more specific provision of these Terms, any intellectual property rights — such as copyrights, trademark rights, patent rights and design rights — related to this Website are the exclusive property of the Owner or its licensors and are protected by applicable laws and international treaties.

All trademarks, trade names, service marks, illustrations, images, or logos appearing in connection with this Website are, and remain, the exclusive property of the Owner or its licensors and are likewise protected under the law.

Changes to These Terms

The Owner reserves the right to amend or otherwise modify these Terms at any time. In such cases, the Owner will appropriately inform the User of these changes.

Such changes will only affect the relationship with the User from the date communicated to Users onwards. Continued use of the Service will signify the User’s acceptance of the revised Terms.

If Users do not wish to be bound by the changes, they must stop using the Service and may terminate the Agreement. The applicable previous version will govern the relationship prior to the User's acceptance. The User can obtain any previous version from the Owner.

If legally required, the Owner will notify Users in advance of when the modified Terms will take effect.

Assignment of Contract

The Owner reserves the right to transfer, assign, dispose of by novation, or subcontract any or all rights or obligations under these Terms, taking the User’s legitimate interests into account. Provisions regarding changes of these Terms will apply accordingly.

Users may not assign or transfer their rights or obligations under these Terms in any way, without the written permission of the Owner.

Contacts

All communications relating to the use of this Website must be sent using the contact information stated in this document.

Severability

Should any provision of these Terms be deemed or become invalid or unenforceable under applicable law, the invalidity or unenforceability of such provision shall not affect the validity of the remaining provisions, which shall remain in full force and effect.

US Users

Any such invalid or unenforceable provision will be interpreted, construed and reformed to the extent reasonably required to render it valid, enforceable and consistent with its original intent.

These Terms constitute the entire Agreement between Users and the Owner with respect to the subject matter hereof, and supersede all other communications, including but not limited to all prior agreements, between the parties with respect to such subject matter. These Terms will be enforced to the fullest extent permitted by law.

Governing Law

These Terms are governed by the law of the place where the Owner is based, as disclosed in the relevant section of this document, without regard to conflict of laws principles.

Prevalence of National Law

However, regardless of the above, if the law of the country that the User is located in provides for higher applicable consumer protection standards, such higher standards shall prevail.

Venue of Jurisdiction

The exclusive competence to decide on any controversy resulting from or connected to these Terms lies with the courts of the place where the Owner is based, as displayed in the relevant section of this document.

Dispute Resolution

Amicable Dispute Resolution

Users may bring any disputes to the Owner who will try to resolve them amicably.

While Users' right to take legal action shall always remain unaffected, in the event of any controversy regarding the use of this Website or the Service, Users are kindly asked to contact the Owner at the contact details provided in this document.

The User may submit the complaint including a brief description and, if applicable, the details of the related order, purchase, or account to the Owner’s email address. The Owner will process the complaint without undue delay and within 2 days of receiving it.

Arbitration Agreement

Any disputes arising from these Terms or the use of this Website shall be resolved by binding arbitration in Las Vegas, Nevada, under the rules of the American Arbitration Association. You waive your right to a jury trial and to participate in a class action.