Refund Policy

With Remi's 110% Money-Back Perfect Fit Guarantee, if you experience any fit issues, you can rest easy knowing that the Remi team will work with you to get the fit just right. Simply contact us within 45 nights of receiving your night guard(s) with a photo and a brief description, and we will work hard to make the fit just right or send out a new impression kit as necessary.

If we are still unable to deliver a night guard(s) with a fit you love, we will refund 100% of the purchase price of your night guard(s), plus an additional 10% of that purchase price.

The refund is based on the amount you actually paid for the night guard(s), after any discounts, promotional codes, or credits. It does not include taxes, shipping, package protection, rush lab service, or any other product or service in the same order. The purchase price will be refunded to your original payment method where possible, and the additional 10% may be issued as a separate payment by a cash-equivalent method determined by Remi.

This guarantee applies to night guard orders placed on or after October 8, 2026. It applies to night guard(s) only. It does not apply to retainers, whitening trays, or any other product. It applies to night guard(s) purchased directly on shopremi.com or from Remi's official store on an authorized third-party marketplace, such as Amazon. For marketplace purchases, this guarantee is in addition to any rights you have under the marketplace's own policies. It is limited to one claim per night guard order. Remi may request proof of purchase or payment, photos, or any additional information needed to review your claim. You agree to cooperate reasonably with the fit correction process, including completing and returning a new impression kit if requested. The guarantee does not cover damage, loss, misuse, or normal wear, and does not apply to orders placed for resale or to claims Remi reasonably determines to be fraudulent or abusive. Remi may require the return of the night guard(s) at your expense before issuing a refund.

For Remi Club members, this guarantee applies to the first night guard order of your subscription only. It does not apply to renewal orders. If you receive a refund under this guarantee and cancel your subscription, any remaining balance under the Subscription Discontinuation terms will be waived.

Remi may modify or end this guarantee at any time, and orders placed while it was offered remain covered under the terms in effect at the time of purchase.