Remi Frequently Asked Questions

Got your finished Remi Night Guard and not sure what to expect next? This section answers the most common questions once your guard arrives, what to do if anything seems too tight, too loose, damaged, or incomplete, and how to use your 45-night satisfaction guarantee so we can adjust or remake your guard until it feels just right.


How do I manage my Remi subscription?

Log in to your account to skip, pause, change frequency, or cancel anytime.

Managing your Remi Club subscription helps you time replacements based on actual wear. All changes are reflected on your next shipment, and you’ll receive updated confirmations.

1.Log in using your email at shopremi.com
2. Go to the Subscriptions tab and see your next renewal date.

If you have further questions or need changes on your subscription, please email us at support@shopremi.com.

What if I’m not satisfied with the fit or comfort of my Custom Night Guard or Remi Custom Retainer?

You’re covered by our 45-night satisfaction guarantee. If your Remi Night Guard or Remi Custom Retainer doesn’t feel right, we’ll adjust or remake it until the fit is just right.

  1. Contact support within 45-nights of receiving your finished guard or retainer.

  2. Send a few clear photos so our team can check the fit.

  3. If needed, we’ll send a new impression kit or guide you through simple adjustments.

  4. Our dental team will assess everything and share the best next step to get a perfect fit.

We’re here to make sure you love wearing it.

How can I send back a Remi product for a refund?

We’re happy to help. Please email support@shopremi.com with your order number, the item you want to return, a short note about what happened, and photos if it arrived damaged. Kindly wait for our reply before sending anything back so we can share the right instructions.

We will review your order and eligibility and we will keep you updated. After your return arrives and passes inspection, we will process the refund to your original payment method. Your bank may take a few extra days to post it.

For Custom Night Guards and Custom Retainers, refunds follow our 45-night satisfaction policy where we focus on adjustments or remakes to get the fit right. Accessories and other non-custom items follow our standard returns process.

What if I have more questions?

Contact us anytime at support@shopremi.com. We love hearing from our customers!

You can also reach us by phone at 1 (800) 234-1874 between 8:00 AM and 4:00 PM PST (Monday to Friday), or by filling out our contact form HERE.