Remi Refund Policy | Custom Night Guards

Returns & Refunds

At Remi, we believe in exceptional customer service, and that starts with our policies on returns and order cancellations/modifications. If you have any questions on our policies, please reach out to our team, we are here to help.

45-Night Perfect Fit Guarantee (for Night Guards and Retainers)

With Remi’s 45-Night Perfect Fit Guarantee, if you experience any fit issues, you can rest easy knowing that Remi team will work with you to get the fit just right. Simply contact us within 45 days of receiving your night guards or retainer with photo and a brief description and we will work hard to make the fit just right or send out a new impression kit as necessary.

365-Day Risk-free Guarantee (for Ultrasonic Cleaner Pro & UV Toothbrush Sanitizer)

Remi is dedicated to offering items of the highest caliber, and for a period of three-hundred and sixty-five (365) days following the delivery of the Ultrasonic Pro device or the UV Toothbrush Sanitizer, Remi will guarantee the device against manufacturing and material flaws. Simply contact us within 365 days of receiving your product with a photo and a brief description and we will provide replacement or a refund as necessary. This guarantee does not cover product damage caused by accident, tampering, misuse, or abuse. The guarantee will be void if the item is opened to reveal the electronics.

60-Day Risk-free Guarantee (for Cordless Water Flosser)

Remi is dedicated to offering products of the highest quality. For sixty (60) days following delivery of the Cordless Water Flosser, Remi guarantees the device against defects in materials and workmanship. Simply contact us within 60 days of receiving your product with a photo and a brief description, and we will provide a replacement or a refund as appropriate. This guarantee does not cover damage caused by accident, tampering, misuse, or abuse, and is void if the device housing is opened or disassembled.

Please email us at support@shopremi.com for further assistance.

Order Modifications & Cancellations

If you would like to cancel or modify your order, please contact us at support@shopremi.com after you receive your order confirmation, and we will help with whatever you need.

Subscription Discontinuation:

To discontinue your subscription, you have the choice to either renew it once or settle any remaining balance. Should you choose to cancel before the second renewal, the remaining balance which is calculated as the difference between the Remi Club price and the one-time purchase price, must be paid
You're welcome to contact us at support@shopremi.com

While Remi (through shopremi.com or direct communication) may provide general information and/or recommendations, content is provided for informational purposes only and should not be construed or treated as medical advice. If you are experiencing an oral health issue or have questions that are medical in nature, if you wear braces, dentures or other dental appliances that may be loose, old, or damaged, and /or if you have any loose, old, or damaged teeth, crowns, implants, or fillings, please consult with your health care provider before using Remi. Remi products are not intended for use by anyone under the age of 18. Remi does not knowingly allow or collect personal information from children. If you are a parent or guardian and you are aware that your child has provided Remi with personal information, please contact us. If you have any questions, please contact Remi at support@shopremi.com. If your concerns are dental-related, please contact your primary dental professional.