Remi Frequently Asked Questions

General Questions
How can I ship my impressions?

Mail approved impressions to us using the prepaid label included in your kit.

To ensure an accurate fit, please ship your approved impressions and all your attempts. Use the blue envelope and prepaid UPS label that came with your kit so we can track and process your order quickly.

1. Confirm your impressions were approved, and complete the customer info card.
2. Place impressions in the blue envelope and apply the prepaid return label.
3. Drop it in your mailbox or hand it off at your local UPS office.

Return address:
3950 S Eastern Ave Ste 140
Las Vegas, NV 89119-5174
Can I return the Remi impressions kit?

If your plans change or you run into issues with your kit, our team can help with a return, exchange, or kit replacement. Reach out before you return anything so we can provide the correct next steps and solutions.

1. Contact support@shopremi.com or call 1-800-234-1874.
2. Tell us what happened (missing items, mailing issue, etc.).
3. We’ll confirm your options and share return instructions.
I already have a 3D scan of my teeth. Can you use it for my order?

Yes, but it is subject to our team’s review and approval.

If you already have a recent 3D scan in STL format from your dentist or aligner provider, you can send it to us for review. Before emailing, please make sure the file names are correct and reflect your teeth anatomy.

Share your email, or reach out to support@shopremi.com with the subject line “STL Files – For Remi Review” and include a short description of what you’re sending.
How long does it take to get my Custom Night Guard or Retainer after I place my order?

Here’s the typical timeline, with optional ways to speed things up.

1. We ship your impression kit

Standard: ships within 2 to 3 business days.
Optional: Jumpstart Impression Kit: rush handling in 1 business day and Priority shipping of your kit.

2. You take impressions and send them back

We’ll email you when your impressions arrive at our lab.

3. We craft your custom device

Standard: 14 business days from the day your approved impressions arrive in our lab.
Optional: Rush My Guard: reduces lab processing to 4 business days once your impressions arrive.

Want the fastest route?

Fast Track Impression Kit + Guard: combines both rush options. You get rush handling in 1 business day and Priority shipping for your kit, plus rush processing in 4 business days for your guard after impressions arrive.

We’ll keep you updated at each step and send tracking as soon as your order ships.
Do you ship internationally?

Not yet. We only ship to the United States, including Alaska, Hawaii, Puerto Rico, and U.S. Military APO addresses.

We’re a growing U.S. company and plan to expand. When international shipping becomes available, we’ll update this page and checkout.
How do I manage my Remi subscription?

Log in to your account to skip, pause, change frequency, or cancel anytime.

Managing your Remi Club subscription helps you time replacements based on actual wear. All changes are reflected on your next shipment, and you’ll receive updated confirmations.

1. Log in using your email at shopremi.com
2. Go to the Subscriptions tab and see your next renewal date.

If you have further questions or need changes on your subscription, please email us at support@shopremi.com.
What if I’m not satisfied with the fit or comfort of my Custom Night Guard or Remi Custom Retainer?

You’re covered by our 45-night satisfaction guarantee. If your Remi Night Guard or Remi Custom Retainer doesn’t feel right, we’ll adjust or remake it until the fit is just right.

  1. Contact support within 45-nights of receiving your finished guard or retainer.
  2. Send a few clear photos so our team can check the fit.
  3. If needed, we’ll send a new impression kit or guide you through simple adjustments.
  4. Our dental team will assess everything and share the best next step to get a perfect fit.

We’re here to make sure you love wearing it.
What if I received a faulty or damaged accessory?

This section covers accessories only. It does not apply to Custom Night Guards, Custom Retainers, or Whitening Kits.

  1. Take clear photos and, if helpful, a short video of the issue.
  2. If there’s a physical damage, do not use the product and keep all parts and packaging.
  3. Have your order number so we can check your warranty or return eligibility.
  4. Email everything to support@shopremi.com or fill out this FORM.

What happens next

Our team reviews your case and replies within 24 to 48 hours. If a quick fix will solve it, we’ll walk you through the steps. If not, we’ll arrange a replacement or refund according to our policy.
How can I send back a Remi product for a refund?

We’re happy to help. Please email support@shopremi.com with your order number, the item you want to return, a short note about what happened, and photos if it arrived damaged. Kindly wait for our reply before sending anything back so we can share the right instructions.

We will review your order and eligibility and we will keep you updated. After your return arrives and passes inspection, we will process the refund to your original payment method. Your bank may take a few extra days to post it.

For Custom Night Guards and Custom Retainers, refunds follow our 45-night satisfaction policy where we focus on adjustments or remakes to get the fit right. Accessories and other non-custom items follow our standard returns process.
What if I have more questions?

Contact us anytime at support@shopremi.com. We love hearing from our customers!

You can also reach us by phone at 1 (800) 234-1874 between 8:00 AM and 4:00 PM PST (Monday to Friday), or by filling out our contact form HERE.

Custom Night Guard
When will I get my order?

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
What are Remi Night Guards made of?

Remi Custom Night Guards are made from patented, premium dental-grade materials that are safe, durable, and free of BPA, phthalates, methyl methacrylate, acrylic, latex, gluten, and silicone. Nothing harsh, nothing you'd worry about putting in your mouth every night.
Is Remi FDA-Cleared?

Yes. Remi is the only complete OTC night guard solution, including our at-home impression kit, that is fully FDA-Cleared for over-the-counter use. Every step of our process has been reviewed for safety and effectiveness. Learn more →
Do I need top and bottom Night Guards? Can I get two of the same kind?

You only need to wear one, either a top or a bottom, not both. We've found the best way to figure out which you prefer is to try them both, so every customer gets a top and bottom guard by default. If you already know your preference, just let us know and we're happy to make you two of the same kind.
How do I take my Remi impressions?

Easier than you'd think. Your Remi At-Home Impression Kit comes with everything you need, plus step-by-step instructions. You'll spread putty into the trays, bite down for about 4 to 5 minutes, and send the impressions back with the prepaid envelope we include. That's it. Here's a quick video walking you through it.
If I am a heavy grinder, can I get a thicker night guard?

Yes. If you're a heavy grinder, we recommend our 2mm thickness, which is our thickest and most durable option. You can also choose 1mm or 1.3mm depending on your needs. You'll select your thickness when you scan the QR code on the Online Customer Information Card in your Remi At-Home Impression Kit.
What if I make a mistake while taking my impressions?

Mistakes happen. Not to worry! We include two sets of everything just in case you need a second try. If you’re unsure, just email a photo to impressions@shopremi.com and our team will respond within 24-48 hours. If you need more supplies, just let us know.
How long does it take to get my finished Custom Night Guard after I place my order?

Due to the custom nature of our product, your Custom Night Guards will arrive approximately two weeks after we receive your impression kit back at Remi HQ. We can speed up the production, crafting your custom night guard or Retainer, and priority shipping to you in only 4 business days (holidays excluded) when you purchase Rush Lab Service.
How do I clean and care for my Custom Night Guard?

Maintaining good hygiene for your Custom Night Guard is crucial to preventing bacteria buildup, odors, and potential oral health issues. There are two recommended methods for cleaning your night guard effectively:

  • Ultrasonic Cleaning - Using an ultrasonic cleaner, like the one offered by Remi, is the most thorough and efficient way to clean your night guard.
  • Manual Cleaning - If you don't have an ultrasonic cleaner, you can manually clean your night guard by rinsing it with warm water after each use.

Regardless of the cleaning method, always allow your custom night guard to air dry completely before storing it in a clean, well-ventilated case. Proper care and regular cleaning will help extend the lifespan of your n guard and maintain optimal oral hygiene.
What if my Remi Night Guard does not fit? 

At Remi, we are 100% committed to providing the perfect night guard for you. That’s why we have a 45-night guarantee. If you are unhappy for any reason, just let us know and we will make it right.
What if I have more questions?

Contact us anytime at support@shopremi.com. We love hearing from our customers!

Custom Clear Removable Retainers
What are Remi Custom Clear Removable Retainers made of?

Your Remi retainers are made from premium dental-grade plastic that's safe, durable, and completely free of BPA, phthalates, methyl methacrylate, acrylic, latex, gluten, and silicone. Nothing harsh, nothing you'd worry about putting in your mouth every night.
Do I need to wear retainers on both my upper and lower teeth?

It depends on your treatment. Some people only need a retainer on one arch, others need both. Your orthodontist will give you the best recommendation for keeping your smile in place, but in most cases, wearing them on both upper and lower teeth gives the best long-term results.
How do I take my Remi impressions?

Easier than you'd think. Your at-home kit comes with everything you need, plus step-by-step instructions. You'll spread putty into the trays, bite down for about 4 to 5 minutes, and send the impressions back with the prepaid label we include. That's it. Here's a quick video walking you through it.
What thickness do you offer for Custom Clear Removable Retainers?

Our retainers are 2mm thick, the sweet spot for durability and comfort. Thick enough to hold your teeth in place night after night, thin enough that you'll forget you're wearing them.
What if I make a mistake while taking my impressions?

Mistakes happen. Not to worry! We include two sets of everything just in case you need a second try. If you’re unsure, just email a photo to impressions@shopremi.com and our team will respond within 24-48 hours. If you need more supplies, just let us know.
What if my Remi Custom Clear Removable Retainers does not fit?

At Remi, we are 100% committed to providing the perfect night guard for you. That’s why we have a 45-night guarantee. If you are unhappy for any reason, just let us know and we will make it right.
What if I have more questions?

Contact us anytime at support@shopremi.com. We love hearing from our customers!

Custom Whitening Kit
What are Remi Custom Whitening Kits made of?

The whitening trays in your Remi Custom Whitening Kit are made from premium dental-grade materials that are safe, durable, and free of BPA, phthalates, methyl methacrylate, acrylic, latex, gluten, and silicone. The gel is a professional-strength formula with 10% Carbamide Peroxide, designed to whiten without causing sensitivity.
How do I take my Remi impressions?

Easier than you'd think. Your Remi At-Home Impression Kit comes with everything you need, plus step-by-step instructions. You'll spread putty into the trays, bite down for about 4 to 5 minutes, and send the impressions back with the prepaid box we include. That's it. Here's a quick video walking you through it.
What if I make a mistake while taking my impressions?

Mistakes happen, and we've planned for it. Every kit includes two sets of everything so you have a second try built in. If you're unsure whether your impressions came out right, email a photo to impressions@shopremi.com and our team will take a look. If you need more supplies, just let us know.
How long does it take to see results with a Custom Teeth Whitening Kit?

Most customers see a visibly brighter smile in as little as 14 nights of consistent overnight use. Results vary based on your starting shade and natural tooth color.
Are Custom Teeth Whitening Kits safe for sensitive teeth?

Some Custom Teeth Whitening Kits may not be suitable for individuals with highly sensitive teeth, as the whitening agents can cause discomfort or pain. If you have sensitive teeth, it’s advisable to consult with a dental professional before using an at-home whitening kit to ensure it’s safe for you.
What are the benefits of using a Custom Teeth Whitening Kit?
  • Custom-fitted trays provide a more comfortable and secure fit compared to one-size-fits-all trays.
  • The precise fit allows for better coverage and more even distribution of the whitening gel.
  • Custom trays minimize the risk of the gel leaking out and irritating your gums.
  • At-home kits are more affordable than professional whitening treatments at a dentist’s office.
What if I have more questions?

Contact us anytime at support@shopremi.com. We love hearing from our customers!

Ultrasonic Cleaners
What is the science in achieving deep clean?

The Ultrasonic Cleaner uses ultrasonic waves with a high frequency of 42,000 Hz to create millions of nano-sized bubbles. The bubbles expand rapidly and shrink, and release an enormous amount of energy. They are constantly scouring the plaque and are not abrasive to your oral appliance or jewelry. The process, referred to as cavitation, is a process that occurs approximately 4000 times per second, which means that every surface and gap is constantly cleaned, resulting in an extremely short but thorough cleaning.

The precise frequency needed to achieve the ideal cavitation level is determined by the volume of water contained within the device as well as the dimensions and materials of the oral device. Cleaning with ultrasonics is secure and reliable and has been extensively used in commercial, laboratory, industrial, and other areas for a long time.
Will Ultrasonic damage my oral appliance?

No, the ultrasonic cleaning process creates millions of tiny bubbles that gently clean the surface of your oral appliance or jewelry, causing no damage. The water is only gently warmed, meaning it won’t melt plastic aligners, retainers, or night guards.
Can the Ultrasonic Cleaner clean aligners, Invisalign, night guards, and retainers?

Yes! The Ultrasonic Cleaner is specially designed to clean retainers, night guards, aligners, and Invisalign trays. It removes buildup, keeps them looking like new, and helps extend their lifespan.
Can the Ultrasonic Cleaner clean jewelry?

Yes! The Ultrasonic Cleaner can make jewelry look clean and shiny again by removing dirt and buildup. However, please note that some jewelry pieces made of softer materials or with delicate settings may be more sensitive to ultrasonic cleaning. We recommend checking the user manual and following care instructions to avoid potential damage.
Can’t I just clean my oral appliance with a toothbrush?

Using a toothbrush can actually damage your oral appliance over time, since the bristles of a toothbrush can be too abrasive. On top of this, a toothbrush will never be able to provide a thorough clean.
How often should I use the Ultrasonic Cleaner to clean my appliance?

This will depend on the oral device you’re cleaning. We recommend asking your dentist or orthodontist for advice on how often you should clean your oral appliance.
Is the Ultrasonic Cleaner HSA/FSA eligible?

No, the Ultrasonic Cleaner is not HSA/FSA eligible.

Cordless Water Flosser
What is a Remi Cordless Water Flosser?

Remi Cordless Water Flosser is a handheld dental cleaning device that uses a stream of pulsating water to remove plaque, food particles, and bacteria from between teeth and below the gumline. It’s a convenient alternative to traditional string floss, especially for on-the-go use.
Can a Cordless Water Flosser remove tartar?

While a Cordless Water Flosser is excellent for removing plaque and food particles, tartar that has hardened on the teeth can only be removed by a dental professional during a cleaning.
How does a Cordless Water Flosser benefit oral health?

Using a Cordless Water Flosser can enhance oral health by:

Effectively cleaning between teeth and along the gumline

  • Reducing the risk of gum disease and gingivitis
  • Being more gentle on the gums compared to traditional floss, which can sometimes cause bleeding or irritation
  • Improving breath freshness by removing trapped food particles
How often should I charge my Remi Cordless Water Flosser?

The frequency of charging will depend on the model and battery life. Typically, a fully charged Cordless Water Flosser can last for several weeks with regular use before needing to be recharged.
How do I maintain and clean my Remi Cordless Water Flosser?

To maintain your Remi Cordless Water Flosser, empty the water reservoir after each use and periodically clean the device according to the instructions. This may include running a vinegar solution through the flosser to prevent mineral buildup.
Can a Remi Cordless Water Flosser replace traditional flossing?

While Remi’s Cordless Water Flosser is an effective tool for cleaning between teeth, it’s best used in conjunction with traditional flossing, especially for removing plaque that is tightly adhered to the tooth surface.

Night Guard Cleaning + Teeth Whitening Foam
What is Remi Night Guard Cleaning + Teeth Whitening Foam?

This product is a dual-purpose solution that combines teeth whitening and cleaning capabilities in one convenient foam. It is designed to be used with custom dental appliances like whitening trays, night guards, or retainers.
How does the Night Guard Cleaning + Teeth Whitening Foam work?

The advanced formula contains 3.8% hydrogen peroxide, which is a safe and effective whitening agent. When used with your custom dental trays or appliances, the foam helps lift stains and whiten your teeth over time.
How long does one bottle of the Night Guard Cleaning + Teeth Whitening Foam last?

According to the product description, one 1.69 fl oz (50 mL) bottle of the Night Guard Cleaning + Teeth Whitening Foam is designed to last for approximately one month of regular use.
Can this Night Guard Cleaning + Teeth Whitening Foam be used with any type of dental appliance?

Yes, the Night Guard Cleaning + Teeth Whitening Foam is compatible with custom whitening trays, night guards, and retainers. It is specifically formulated to clean and whiten while being used with these types of custom dental appliances.
Is the Night Guard Cleaning + Teeth Whitening Foam safe for overnight use?

Yes, the product is designed for overnight wear, allowing the whitening foam to work effectively while you sleep. The advanced formula is safe for extended use in your mouth.
How often should I use the Night Guard Cleaning + Teeth Whitening Foam?

For best results, it is recommended to use the Night Guard Cleaning + Teeth Whitening Foam every night while wearing your custom dental appliance. Consistent use will provide optimal whitening and cleaning benefits.
Is the Night Guard Cleaning + Teeth Whitening Foam gluten-free and cruelty-free?

Yes, the product description states that the Night Guard Cleaning + Teeth Whitening Foam is both gluten-free and cruelty-free, making it a suitable option for those with dietary restrictions or concerns about animal testing.
What is the return policy for this product?

Remi offers a 45-day money-back guarantee on the Night Guard Cleaning + Teeth Whitening Foam. If you are not satisfied with the product within 45 days of purchase, you can contact Remi for a full refund.
Can the Night Guard Cleaning + Teeth Whitening Foam be used with other whitening products?

It’s generally recommended to avoid using multiple whitening products simultaneously, as this can increase the risk of sensitivity or other side effects. Consult with a dental professional before combining the Night Guard Cleaning + Teeth Whitening Foam with other whitening treatments.

Teeth Whitening Gel
What is Remi’s Teeth Whitening Gel?

Remi’s Teeth Whitening Gel is a product designed to whiten teeth using an advanced formula that is safe for overnight wear.
How does the Whitening Gel work?

The gel uses carbamide peroxide to break down stains and whiten the enamel, providing a brighter smile.
Is the Whitening Gel safe?

Yes, it is made with safe, effective ingredients and is formulated to minimize sensitivity.
How long does it take to see results?

Many users see results within a few days, with optimal whitening typically achieved in 1–2 weeks.
How often should I use the Whitening Gel?

Use the Whitening Gel for 2 weeks, then take a 2-week break due to its high concentration. Each syringe provides a 2-week supply, and with 3 syringes in a pack, this amounts to a total 3-month treatment cycle.
Are there any side effects?

Some users may experience temporary tooth sensitivity or gum irritation, which usually subsides after discontinuing use.
Is the Whitening Gel made in the USA?

Yes, the gel is proudly made in the USA.
How do I maintain my whitening results?

Avoid staining foods and drinks like coffee, tea, and red wine. Limit substances such as alcohol and cigarettes, as they can discolor teeth and weaken enamel over time. Use a whitening toothpaste, rinse with water after consuming staining items, and perform touch-up treatments as needed to keep your smile bright.

UV Toothbrush Sanitizer
How does the UVC light sanitize my toothbrush and what does it actually kill?

UVC light breaks the DNA and RNA of microorganisms so they cannot multiply. The unit is designed to eliminate up to 99.9% of common germs on the brush head.
How long is a full sanitizing cycle, and can I run multiple cycles in a row?

One cycle takes about 6 minutes and shuts off automatically. You can run an extra cycle for peace of mind, but it is not required.
Will it fit my electric toothbrush head and kids' brushes, or only manual brushes?

Yes. The chamber is sized to fit most brush heads, including electric and kids' sizes.
Do I need to dry the brush before placing it inside?

No. A built-in micro fan helps dry the bristles during the cycle. Shake off excess water for best results.
How often should I sanitize, after every brush or once a day?

Sanitize after each use for best hygiene, since germs grow quickly on damp bristles.
Is the device travel-friendly and TSA safe?

Yes. It is compact and fine to pack in carry-on luggage. As with any small electronic, ensure it is powered off when not in use.
How should I clean the inside of the unit?

Wipe the interior with a soft dry cloth. Avoid soaking or harsh cleaners. If needed, use a lightly damp cloth and let it air dry fully before the next use.

Our customer support is available Monday to Friday: 8 am-4 pm PST.