When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”.

Device Information

• Purpose of collection: to load the Site accurately for you and to perform analytics on Site usage to optimize our Site.
• Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
• Disclosure for a business purpose: shared with our email provider, Klaviyo.
• Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.

Order Information

• Purpose of collection: to provide products or services to you to fulfill our contract, process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen orders for potential risk or fraud, and, when in line with your preferences, provide marketing communications.
• Source of collection: collected from you.
• Disclosure for a business purpose: shared with our email provider, Klaviyo.
• Personal Information collected: name, billing address, shipping address, payment information (processed through third-party payment providers such as Stripe or PayPal; we do not store your full payment details), email address, and phone number.

Customer Support Information

• Purpose of collection: to provide customer support.
• Source of collection: collected from you.
• Disclosure for a business purpose: shared with our email provider,Gmail
• Personal Information collected: any information submitted by you.

The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address above to request deletion.

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

• We use Klaviyo to power our emails. You can read more about how Klaviyo uses your Personal Information here: https://www.klaviyo.com/legal
• We may share your Personal Information to comply with applicable laws and regulations, respond to a subpoena, search warrant, or other lawful requests for information, or to protect our rights.

We use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

• We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information
  here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
• We share anonymized data about your use of the Site, purchases, and interactions with advertisements with our marketing partners. Some of this data is collected through cookies, which you may manage through your browser settings.

To opt out of targeted advertising, visit:

• Facebook - https://www.facebook.com/settings/?tab=ads
• Google - https://myadcenter.google.com/personalizationoff?hl=en

We use your Personal Information to provide our services, including:

• Offering products for sale
• Processing payments
• Shipping and fulfilling your order
• Keeping you up to date on new products, services, and offers

If you are a resident of the European Economic Area (EEA), we process your personal information under the following lawful bases:

• Your consent
• The performance of the contract between you and the Site
• Compliance with our legal obligations
• To protect your vital interests
• To perform a task carried out in the public interest
• For our legitimate business interests, provided they do not override your fundamental rights and freedoms.

We will retain your Personal Information for our records unless and until you ask us to erase this information.

If you wish to request data deletion, please contact us using the details above.

If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.

We DO NOT engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.

Services that include elements of automated decision-making include:

• Temporary blacklist of IP addresses associated with repeated failed transactions. This blacklist persists for a small number of hours.
• Temporary blacklist of credit cards associated with blacklisted IP addresses. This blacklist persists for a small number of days.

GDPR (EEA Residents)

If you are a resident of the EEA, you have the right to:

• Access the Personal Information we hold about you.
• Request data portability.
• Ask for corrections, updates, or data erasure.

CCPA (California Residents)

If you are a resident of California, you have the right to access the Personal Information we hold about you (Right to Know), request data portability, ask for corrections, updates, or data erasure, and designate an authorized agent to submit requests on your behalf.

Cookies

We use cookies to enhance user experience and for analytical and advertising purposes. By using our website, you consent to the use of cookies unless disabled through browser settings.

To manage cookies, visit: https://www.allaboutcookies.org

Do Not Track (DNT)

Currently, we do not respond to “Do Not Track” signals due to the lack of a standardized industry approach. However, you may manage tracking preferences through your browser settings or opt-out tools.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons.

Complaints

If you have a complaint, please contact us using the details provided in the Contact section above. If unsatisfied with our response, you may escalate your complaint to the relevant data protection authority.