Help Center

At Remi, we say goodbye to middlemen and create your custom teeth night guard and whitening kit for hundreds of dollars less than a normal dentist’s price. Everything from production to delivery is handled in-house by our experts to help provide you with the best price without giving up on the quality.

Night Guards:

Remi Club is our unique service, where you get a new night guard every six months for only $89 — a fraction of the original cost. When you place your Remi Club order, you lock in the price of $89 for new night guards for life, which means you will never have to pay full price for a new night guard again. You never need to retake your impressions (unless you have dental work done and need to retake them). You can skip, pause, or change the frequency of when you want to get new night guards anytime. You can cancel anytime with no hassle by emailing us at support@shopremi.com.

Whitening Kits:

Remi Club is our unique service where you get a new gel automatically delivered every 3 months for $25. You can skip, pause, or change the frequency of when you want to get new night guards anytime. You can cancel anytime with no hassle by emailing us at support@shopremi.com.

The typical "Boil and bite" night guards you find at a pharmacy are advertised as a one-size-fits-all solution, however many people find them uncomfortable and give up on wearing them. Remi guards are made using only the best materials and is custom-made to you, ensuring you get the most comfort and protection.

We are dedicated to providing you with the perfect night guard, which is why we have a 45-night perfect fit guarantee. If you are unhappy for any reason or need new impressions sent to you, simply email us, and we’ll be happy to help.

You only need to wear either a top or bottom night guard at once. We want you to find the one that you prefer to sleep with, which is why every customer gets a top and bottom teeth grinding mouth guard by default. However, if you already have a preference, we’ll be happy to provide you with two of the same kind.

Yes, upon request we can accommodate either 1.3mm or 2mm night mouth guards. Just let our team know!  Download our Customer Information Card with the different thickness available.

Once we receive your impression kit, you’ll receive a confirmation email.   Your impression kit will arrive in approximately 2 weeks.

Remi night guards are made of BPA-free, dental-grade, hard-soft 1mm plastic. Each set is specially designed, ensuring ultimate protection on the outside and comfort on the inside. We create the thinnest and most comfortable custom night guards.

At this moment Remi does not create night guards for children.  Although a custom guard might provide temporary relief, It may cause serious issues in the long run. We do this for their protection because any custom guard may hinder the normal growth and development of a child's teeth and jaw. We sincerely hope you are able to find a solution, please do reach out to us when your child has all their permanent teeth.

Here are a few tips:

1. Spread a thin layer of gel across the top and bottom trays. Bite down fully, and gently wipe away any excess gel from your gums. For best results, wear trays overnight for 14 consecutive nights.

2. Put your whitening trays in at least 30 minutes before bed.  By the time you fall asleep you will barely notice them.

3. To clean, rinse your whitening trays after use, shake/pat dry.

To maintain your pearly whites, repeat every 3 months.  

Download our guide here.

Yes! You can find overnight teeth whitening mouthpiece gel here.

We use a paraben-free, gluten-free, non-GMO, cruelty-free formula that contains organic ingredients.

Our teeth whitening is designed for people with sensitive teeth! Our gel best works when worn overnight, which is why we suggest purchasing a   mouth guard whitening trays with it. You receive longer exposure time, which means we don’t need to include any harsh chemicals in the formula.

Contact Us!

1-800-234-1874 or email us at support@shopremi.com

Our Remi Ultrasonic cleaner has been designed to clean dentures, aligners, night guards, sports guards, water flosser tips, removal tools, and even toothbrush heads.

The Remi Ultrasonic Cleaner kills 99% of odor-causing, bacteria and keeps night guards shiny and germ-free.

45kHz to kill bacteria

The Remi Ultrasonic Cleaner comes with a convenient 12v wall outlet to power the device.

Since the Remi Ultrasonic cleaner operates with UV light, regular water will work fine, however, if you wish to use dental tabs, they will work as well.

The ultrasonic process takes 5 minutes to complete.

It does remove plaque and buildup from aligners.

No, it only very gently warms the water, it is the UV process that cleans your retainers.

A retainer is a dental appliance that does an important job: it helps preserve the beautiful alignment of your teeth after orthodontic treatment. By wearing a retainer, you can ensure that your teeth stay in their desired positions, allowing you to enjoy a confident and radiant smile for years to come. 

Remi Custom clear retainers typically last between 6 months to a few years, depending on factors like wear and care, individual habits, and maintenance. It's important to follow and practice good oral hygiene, and take proper care of the retainers to extend their lifespan and replace them when they begin to experience wear and tear. Reach out to support@shopremi.com for help to determine if it's time for replacements. 

No it will not, while a retainer won't straighten your teeth on its own, it plays a crucial role in maintaining the alignment of your teeth after orthodontic treatment. Retainers help prevent your teeth from shifting back to their original positions, ensuring that your beautiful smile stays in place. 

Retainers are typically not used forever, but they play an important role in maintaining the alignment of your teeth after orthodontic treatment. Initially, you may need to wear your retainer consistently for a certain period as recommended by your orthodontist. Over time, as your teeth stabilize, the wearing schedule may be adjusted, most remi customers wear our retainers nightly. 

It's generally recommended to remove your retainers before eating. This helps protect them from damage and keeps your retainers clean. By taking a brief break from wearing your retainers during meals, you can fully enjoy your food without any worries. Remember to store your retainers in their case to keep them safe while you eat. 

Don't worry! The lisping sensation with a retainer is usually temporary. As you get used to wearing it, your speech will adjust and return to normal. Soon enough, you'll be speaking naturally and confidently with your retainer in place. 

With the Remi at-home kit retainers, you'll receive materials to make an impression of your teeth. Just follow the instructions to mix and place the putty in the provided trays, bite down, and let it set. Then, you'll send the impression back to Remi and we will create custom retainers based on your teeth and send them back to you. It's a convenient way to get retainers. 

Removable retainers may cause some initial discomfort or sensitivity, but they should not be painful. Any discomfort typically diminishes within a few days as you get used to wearing them.

If your removable retainer breaks, avoid trying to fix it yourself. To ensure the best outcome reach out to Remi and we will add another Remi Retainer to the lineup for you immediately.

If you lose your retainer, it's important to contact Remil as soon as possible. We can provide guidance on the next steps. In most cases we keep your impressions on file and a replacement retainer will need to be made. It's crucial to address the situation promptly to prevent any shifting of your teeth. Avoid delaying the retainer replacement to maintain the correct alignment. 

If your retainer no longer fits properly, it's essential to contact Remi immediately, we may recommend remaking your retainers or sending out another impression kit for the creation of a new retainer. It's important to address the issue promptly to prevent any further changes to the alignment of your teeth. 

 

 

 

 

The cost of replacement retainers can vary depending on various factors such as the type of retainer, your location, and your dental provider. On average, the cost of replacement retainers can range from $100 to $400 or more per retainer. However REMI retainer replacement costs only $89 for a set when you join the club. 

The Remi Club costs only 50 cents to join. After joining, membership is only $89 per new set of custom night guards. Explore our website for detailed pricing information and plan options.

We keep things straightforward by offering a single membership plan of our Remi Club. For just $89, you'll receive everything you need for optimal dental protection, with no hidden fees or complicated options.

You can easily upgrade or downgrade your next renewal of the club at any time by letting our team know or by self-service through your account settings on our website. Simply log in, navigate to the membership section, and select your next desired date.

Yes, you have the flexibility to pause or cancel your subscription at any time with no questions asked whenever it's convenient for you. Just reach out to our dedicated support team, and they'll handle everything for you swiftly and with care.

If you cancel your membership, you'll lose access to benefits and any impressions will be discarded. We recommend pausing instead, so you can pick up where you left off when you're ready. Your convenience and satisfaction are our priorities.

If you undergo dental work that affects the fit of your nightguard or retainer, please contact our customer support team. We'll work with you to adjust your subscription accordingly.

If you require a different thickness for your nightguard or retainer, simply reach out to our support team, and we'll assist you in customizing your subscription to meet your needs. We currently offer 1MM, 1.3MM, 2MM, and 3MM options at no additional cost.

Your satisfaction is our priority. If the fit isn't right, contact us within 45 nights of receiving your product for a free remake or refund as part of our 45-night perfect fit guarantee.

Our 45-night perfect fit guarantee ensures that you're completely satisfied with the fit of your nightguard or retainer. If you're not happy with the fit within 45 nights, we'll make it right for you.

The build-up of bacteria and plaque is inevitable with any night guard, plus they can gradually wear down. We want to help prevent cavities and comfort issues, which is why we offer Remi Club where you can receive a new night guard every six months.

Yes, members enjoy exclusive discounts on additional products, replacement nightguards or retainers, and other dental care essentials. Keep an eye on your inbox for special member offers and promotions.

Absolutely! You can purchase a membership as a thoughtful gift for a friend or loved one who values dental health and convenience. We recommend everyone have their own account with a unique email.

Simply select the Remi Club option during checkout, when filling out the included customer info card, provide the recipient's information, we'll take care of the rest, including sending personalized updates to the recipient. 

Yes, the recipient can choose their preferred products thickness and arch preference based on their dental needs and preferences. They'll have full control over customizing their membership once the account is active as well.

Yes, we provide a dedicated online community forum where members can interact, share experiences, and exchange tips on dental care. Join the conversation and connect with fellow members today at shopremi on facebook.com

If you want to reduce teeth damage from grinding and do not want to pay hundreds of dollars for a custom night guard, yes! Remi is right for you.

We offer a comprehensive selection of high-quality dental night guards, and retainers tailored to meet your needs. From Hybrid Hard on the outside and soft on the inside material to our Squishy Soft gum like material to our Hard inside/Hard outside for the heaviest grinders. Simply let us know your needs.

From custom-fit solutions to standard options, our range ensures there's something for everyone. 

We offer a range of thickness for your needs from 1MM, 1.3MM, 2MM, 2.5MM and 3MM. All at no additional cost.

Your order comes with a Set of Nightguards (2 for the Price of 1) Either an Upper and Lower, 2 Uppers or 2 lowers, Your choice!

While we make every effort to produce a good quality upper and lower for you to try both on. This may not always be possible. In this case an additional Arch of the best fit will be sent to complete your order.

Our products adhere to stringent quality standards, crafted with precision and care to ensure optimal comfort and effectiveness. Each item is designed to meet the highest industry standards, providing you with confidence in your dental care.

Absolutely! We stand behind the quality of our products. That's why we offer our 45 Night perfect fit guarantee, so you can sleep soundly and with peace of mind. If you're not completely happy with your purchase, we'll work with you to make it right.

Our Remi Club membership will be charged on a 6-month basis, and only for a new set of Night guards or Retainers, Remi does not charge any monthly fees or dues of any sort. We aim to provide transparency and consistency in billing for your convenience.

We accept major credit cards, including Visa, Mastercard, American Express, and Discover. Additionally, we offer alternative payment methods for your convenience.

Absolutely. We prioritize the security of your payment information. Our website employs industry-standard encryption and security measures to safeguard your data, ensuring a safe and secure transaction experience.

Yes, your membership will renew automatically according to your selected billing cycle. If you wish to pause, skip or change the renewal date, simply let us know before the renewal and we will be more than happy to assist you.

To ensure your membership remains active without interruption, ensure that your payment information is up to date.

No need to worry about manual renewals! Your membership will renew automatically, providing you with continuous access to benefits without any hassle or effort on your part. 

Of course and we understand circumstances change. If you would like to cancel, simply contact us and we’ll be happy to help.

With Remi’s 45-Night Perfect Fit Guarantee, if you experience any fit issues, you can rest easy knowing that Remi team will work with you to get the fit just right. Simply contact us within 45 days of receiving your night guards with photo and a brief description and we will work hard to make the fit just right or send out a new impression kit as necessary.

Your kit will be dispatched promptly within 24 to 48 hours of your order confirmation. We prioritize efficiency to ensure you receive your kit swiftly, ready to begin your dental journey as soon as possible.

Typically, it takes us 10-12 days from the moment we receive your impressions. If you require it sooner, please contact our support or sales team to discuss expediting options.

Yes, all shipping is free for our members. You can enjoy the convenience of complimentary shipping on all your orders as part of your membership benefits.

Yes, you can easily track your orders. Once your order is shipped, you'll receive a tracking number via email, allowing you to monitor the delivery status of your package every step of the way. Additionally, we will provide automatic updates as your impressions moves along our production line from start to finish.

Currently, we do not offer international shipping. However, it's something we may consider in the future to better serve our members.

Your at-home Remi night guard or whitening kit will include step-by-step instructions to make the process simple. You receive two impression trays and putty. Simply spread the putty into a tray and bite down for 4-5 minutes. It’s then ready to send off in the pre-paid box we provided you with.

Don’t worry if you make a mistake - we’ve already thought of a solution! We provide two sets of everything for your impressions, in case you need to try again. If you’re unsure, just email a photo to support@shopremi.com and our team will respond within 24-48 hours. If you need more supplies, just let us know.

Yes, Remi is dedicated to offering items of the highest caliber, and for a period of forty five (45) days following the delivery of the Ultrasonic device, Remi will guarantee the device against manufacturing and material flaws. Simply contact us within 45 days of receiving your product with a photo and a brief description, and we will provide a replacement or a refund as necessary. This guarantee does not cover product damage caused by accident, tampering, misuse, or abuse. The guarantee will be void if the item is opened to reveal the electronics. 

Please email us at support@shopremi.com for further assistance.