Custom Whitening Kit FAQs

FAQs

Why does Remi cost less than a dentist?

Remi cuts out the middleman (dental assistants, labs, etc.) to save you hundreds of dollars on your custom teeth whitening kit. Our in-house experts handle everything to ensure you get the best quality and price.

How does the Remi Club work?

With Remi Club, you get new teeth whitening gel delivered to you every 3 months while enjoying exclusive savings. Simply create one impression and we will ensure you have new night guards when you need them! You can pause, cancel, and change the frequency of your replacements any time by sending us an email.

If I join the Remi Club, can I cancel?

Yes, any time. We understand things change. If you'd like to cancel your Remi Club subscription, just contact our team and we'll take care of you.

What kind of teeth whitening gel do you use?

We use a paraben-free, gluten-free, non-GMO, cruelty-free formula that contains organic ingredients.

What if I have sensitive teeth?

This product is designed for you! Best results with our gel come from overnight use – which is why having custom trays is so important. Because of the longer exposure time, we are able to exclude the harsh chemicals other teeth whitening agents include to speed up the process. This results in a gel that is kind to sensitive teeth.

How do I take my impressions?

Your at-home Remi kit will include step-by-step instructions to make the process simple. In short, we send you impression trays and putty, you spread the putty in a tray, bite down for 4-5 minutes, and then send the impressions back to us in our pre-paid box. That’s it! Here is a video!

What if I make a mistake while taking my impressions?

Mistakes happen. Not to worry! We include two sets of everything just in case you need a second try. If you’re unsure, just email a photo to support@shopremi.com and our team will respond within 24-48 hours. If you need more supplies, just let us know.